Privacy Policy

Galactic Guard Pro July 23, 2024

This document outlines how our development team manages, uses, and collects the personal information of our users ("you"). It specifically covers the protocols related to our Galactic Guard Pro services and does not include our website or other products. We note that this policy is subject to change and encourage you to review it regularly. Should any modifications occur, we will notify you through email, in-app messages, or other agreed-upon means.

DATA WE DO NOT COLLECT

We commit to transparency about the information we do not collect. Importantly, we do not track or store any details regarding your activities while using the VPN, such as the apps, services, or websites you access. Furthermore, we do not keep records of your original IP address or the VPN server's IP address, nor do we log DNS queries.

DATA WE COLLECT

At Galactic Guard Pro, ensuring the privacy and security of our users is our top priority. We are committed to clear communication about the data we collect, as transparency is crucial for building trust. Here is a breakdown of the types of data we gather, explaining what is collected, how it is collected, and why it is necessary:

USER ACCOUNT INFORMATION

Registration Date: This is captured automatically when you register (e.g., 2018/09/01).

Subscription Information: This includes the duration of your subscription and is automatically recorded at the time of your purchase (e.g., 2018/09/01 - 2018/10/01).

This information is primarily collected to provide you with customer support.

COLLECTION OF DEVICE AND APP USAGE DATA

Each time you open the Galactic Guard Pro app, we record specific information such as your operating system version (e.g., iOS 11.3.1-10,000,000) and the app version you are using (e.g., Version 6.1_132_432908b). We also monitor daily user activity (e.g., 2018/09/01-19,000,000) and analyze user geodemographic data provided by the App Store and Google Play Store (e.g., US-100,000,000). This data helps us understand user behavior, influence product development, and enhance both user satisfaction and app functionality.

VPN USAGE DETAILS

Whenever you use our VPN, we automatically determine the server's location (e.g., US-California server 1) and note the connection time (e.g., Connected@15:30 2018/05/15). We also record any connection errors (e.g., Error_Userdoesnotallowconfiguration) and the type of network used during the session (e.g., 4G), information which is obtained through an analytics provider. This data is crucial for troubleshooting and enhancing the quality of our VPN service. To protect your privacy, we delete this data from our systems after 96 hours.

ADDITIONAL DATA COLLECTION

We track data related to app crashes and user interactions within the Galactic Guard Pro app to assess performance and how users engage with its features. We also collect advertising identifiers, like the iOS IDFA or Android's advertising ID, which are vital for analyzing our app's functionality and supporting our free VPN service. We confirm that this data is not shared with any third-party advertisers.

For more details on our analytics partners:

AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy

Facebook: https://business.facebook.com/ privacy/explanation

Appsflyer: https://www.appsflyer.com/ product/data-privacy/

COMMITMENT TO PROTECTING YOUR PRIVACY

Safeguarding your personal information is our foremost concern, and we've established rigorous security protocols to protect it:

Access to sensitive data is limited strictly to key personnel, based on their job requirements.

All VPN usage data is purged from our systems 96 hours after it's collected.

Our privacy team actively updates our policies to keep pace with changing regulations and standards, guaranteeing superior data protection.

If you have any questions related to privacy, please contact us at support@galactic-guard.com, and we guarantee a response within 48 hours.

COOKIE USAGE POLICY

We use cookies to improve the functionality of our website and enhance your user experience in the following ways:

Session cookies are utilized to store your preferences and login information.

Google Analytics is employed to track our website's performance and evaluate our marketing strategies. For more information on how Google Analytics manages data, please see their privacy policy here: https://policies.google.com/technologies/types.

GDPR COMPLIANCE

Under the General Data Protection Regulation (GDPR), individuals covered by this regulation have rights including:

Being informed about the data collected by Galactic Guard Pro, as described in this policy.

Receiving a copy of their data within 30 days.

Correcting any inaccurate or incomplete personal information.

Requesting the erasure of their data, except in cases where legal obligations necessitate retention, such as for tax purposes.

Halting the processing of their data.

Receiving their data in a common format within 40 days.

Objecting to the processing of their personal data and receiving details on any profiling or automated decision-making.

POLICY UPDATES

We encourage you to regularly check this page for any updates to our privacy policy. Updates are posted on our service, with the date of the most recent revision noted. Continuing to use our service after these updates means you accept the revised terms. Should changes significantly impact your rights or obligations, we will inform you in advance through an announcement on our service, direct communication, or other appropriate means.

CONTACT US

For inquiries about our Privacy Policy, please reach out to us at support@galactic-guard.com.